Instructor

Working in a home office requires a unique set of skills. Teleworkers or virtual employees...

Having the technical skills and knowledge to successfully execute your job duties is only one...

The cloud has become a vital component for business as technology becomes embedded in modern...

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call...

Each and every one of us serves customers, whether we realize it or not. Maybe...

Technology is always changing and always improving. Once customer support was only offered by calling...

At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you...

In this growing electronic age, we often forget how important it can be to have...